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Terms & Conditions

Welcome to MS Black SUV

Thank you for selecting MS Black SUV for your luxurious transportation needs across the Dallas-Fort Worth Metroplex. We pride ourselves on delivering exceptional service that combines safety, reliability, and elegance. Our trained chauffeurs are dedicated to making your journey seamless whether you're traveling for business, catching a flight, attending a special event, or enjoying a night out. Every ride with us ensures a comfortable experience in our premium fleet, including out spacious vehicles, designed to accommodate individuals, families, and corporate clients alike.

Our Motto 

Luxury Transportation. Professional Service. Anywhere in DFW.

Safety, comfort, reliability, privacy, and exceptional customer service are our highest priorities.

By requesting a quote, booking transportation, or utilizing any services provided by MS Black SUV, you acknowledge and agree to the following Terms & Conditions.

 Reservations & Payments 

All reservations are subject to vehicle availability and confirmation by MS Black SUV.

A reservation is considered confirmed only after receiving confirmation from MS Black SUV and any required deposit or payment has been received.

Accepted payment methods include:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Cash

  • Zelle

  • Cash App

  • Venmo

Additional identity verification may be required for security purposes.

Corporate clients may qualify for approved billing arrangements.

Full payment may be required prior to service depending on the type of reservation.

 Airport Transportation 

MS Black SUV proudly provides airport transportation services to and from:

  • Dallas/Fort Worth International Airport (DFW)

  • Dallas Love Field Airport (DAL)

Airport transportation is typically billed at a flat rate based on:

  • Pickup location

  • Destination

  • Distance traveled

  • Service requirements

Airport reservations include:

  • Flight monitoring

  • Professional meet and greet service (when requested)

  • Assistance with luggage

International arrivals may be subject to an additional $30 airport arrival fee.

Flight information must be provided at the time of booking. While we monitor flight information when available, MS Black SUV cannot be responsible for delays, cancellations, or inaccurate information provided by airlines or third-party systems.

Point-To-Point Transportation 

Point-to-point transportation includes direct transportation between a pickup and destination location.

Rates are based on:

  • Distance

  • Travel time

  • Traffic conditions

  • Pickup and destination zones

Additional stops, route changes, or excessive waiting time may result in additional charges.

Hourly Transportation Services 

Hourly transportation services are available for:

  • Corporate Transportation

  • Executive Travel

  • Weddings

  • Proms

  • Concerts

  • Sporting Events

  • Birthday Celebrations

  • Private Chauffeur Service

  • Special Events

  • Night Out Transportation

 

Minimum Booking Requirements

  • Corporate Transportation: 4-hour minimum

  • Weddings: 4-hour minimum

  • Private Chauffeur Service: 4-hour minimum

  • Concerts & Sporting Events: 6-hour minimum

  • Out-of-Town Transportation: 6-hour minimum

A non-refundable reservation deposit of $150 may be required for hourly services and special events.

The deposit will be applied toward the final reservation balance.

Hourly reservations allow multiple stops as directed by the client during the reserved service period.

WAIT TIME & ADDITIONAL CHARGES

MS Black SUV provides complimentary wait time as follows:

Local Transportation 

15 minutes complimentary wait time

Airport Pickups

30 minutes complimentary wait time

Additional waiting time beyond the complimentary period will be charged at:

$30 per 15-minute increment

Example:

If a pickup is scheduled for 2:00 PM and the passenger enters the vehicle at 2:45 PM, an additional $60 wait-time charge may apply.

Hourly services exceeding the reserved time will be billed accordingly.

CANCELLATIONS & REFUNDS

We understand that plans can change.

Airport Transfers & Local Transportation

Reservations canceled at least 24 hours before the scheduled pickup time may be canceled without penalty.

Hourly Services & Special Events

This includes:

  • Weddings

  • Proms

  • Concerts

  • Sporting Events

  • Birthday Celebrations

  • Private Events

The following cancellation policy applies:

  • Reservation deposits are non-refundable.

  • Cancellations 60 or more days before service may receive a full refund of payments made beyond the deposit.

  • Cancellations within 30 days of service may receive up to a 50% refund of payments made beyond the deposit.

  • No refunds are available within 7 days of service.

Cancellation requests must be submitted in writing.

RESCHEDULING

Rescheduling requests are subject to vehicle availability.

Approved reservations may apply up to 50% of previously paid funds toward a future reservation.

Rescheduled reservations must typically occur within 90 days of the original reservation date.

SPECIAL EVENTS & PEAK DEMAND PERIODS

Special events and peak-demand periods may require:

  • Premium pricing

  • Increased minimum hours

  • Advance notice

  • Additional deposits

Examples include:

  • New Year's Eve

  • Major concerts

  • Professional sporting events

  • Large conventions

  • Holiday weekends

Vehicle availability during these periods may be limited

NO-SHOW POLICY

If you cannot locate your driver, please contact MS Black SUV immediately.

A reservation may be considered a no-show when:

  • The client fails to arrive at the pickup location.

  • The client cannot be contacted.

  • The courtesy waiting period has expired.

Charges

Airport and Point-to-Point Service:

  • Up to the full base fare may be charged.

Hourly Service:

  • Up to 100% of the reserved service may be charged.

PASSENGER CAPACITY

Passengers may not exceed the maximum legal seating capacity of the vehicle.

Failure to comply may result in cancellation of service without refund.

COMMUNICATION & RESERVATION REQUESTS

Reservations, changes, and cancellations may be submitted through:

  • Phone

  • Text Message

  • Email

  • Website Quote Request Form

Clients should always receive written confirmation of:

  • New reservations

  • Reservation changes

  • Reservation cancellations

If confirmation is not received, clients should contact MS Black SUV immediately.

GRATUITY POLICY

Driver gratuity is always appreciated but never required.

Drivers are prohibited from discussing pricing or requesting tips from clients.

Any billing questions should be directed directly to MS Black SUV management.

ARRIVAL TIMES

MS Black SUV always strives to arrive on time.

However, arrival times may be impacted by:

  • Traffic accidents

  • Road closures

  • Severe weather

  • Airport delays

  • Public events

  • Circumstances beyond our control

While every effort will be made to maintain schedules, exact arrival times cannot be guaranteed under such circumstances.

BAGGAGE & PERSONAL PROPERTY

MS Black SUV is not responsible for lost, stolen, or forgotten items left in the vehicle.

Clients are encouraged to inspect the vehicle for personal belongings before exiting.

Recovered items may be returned at the client's expense.

PASSENGER CONDUCT

MS Black SUV reserves the right to refuse or terminate service for any passenger whose conduct:

  • Endangers safety

  • Is disruptive

  • Is abusive

  • Violates applicable laws

The following are strictly prohibited:

  • Illegal drugs

  • Weapons

  • Dangerous substances

  • Excessive intoxication

  • Harassment of the driver

No refunds will be issued for terminated service due to passenger misconduct.

CHILD SAFETY

Children must comply with all applicable Texas child passenger safety laws.

Clients requiring child safety seats must notify MS Black SUV during the reservation process.

SMOKING POLICY

Smoking, vaping, and tobacco use are strictly prohibited in all MS Black SUV vehicles.

Violation of this policy may result in:

  • Immediate termination of service

  • Additional cleaning fees

  • No refund of transportation charges

CLEANING & DAMAGE FEES

Passengers are responsible for any damage caused to the vehicle.

Additional charges may apply for:

  • Vomiting

  • Excessive spills

  • Smoking violations

  • Interior damage

  • Excessive cleaning requirements

Minimum Cleaning Fee: $250

Additional charges may exceed the minimum fee depending on the extent of damage.

ADDITIONAL FEES

Additional charges may include:

  • Parking fees

  • Toll charges

  • Valet fees

  • Requested amenities

  • Additional stops

  • Extended wait time

HOLIDAY & LATE-NIGHT SURCHARGES

Premium rates may apply during:

  • New Year's Eve

  • New Year's Day

  • Thanksgiving

  • Christmas

  • Major holidays

  • Special event weekends

  • Overnight service between 10:00 PM and 6:00 AM

Rates are subject to change without notice.

VEHICLE SUBSTITUTION

In the event of mechanical issues, accidents, maintenance requirements, or other unforeseen circumstances, MS Black SUV reserves the right to substitute a comparable luxury vehicle.

Every effort will be made to provide a clean, safe, professional, and comparable replacement vehicle.

LIMITATION OF LIABILITY

MS Black SUV shall not be held liable for delays or interruptions caused by:

  • Weather

  • Traffic

  • Accidents

  • Mechanical breakdowns

  • Government actions

  • Road closures

  • Public emergencies

  • Events beyond reasonable control

POLICY CHANGES

MS Black SUV reserves the right to modify pricing, policies, service offerings, and terms at any time without prior notice.

Clients are encouraged to review these Terms & Conditions periodically for updates.

Thank you for choosing MS Black SUV.

Luxury Transportation. Professional Service. Anywhere in DFW.

MS Black SUV

4693011966

msblacksuv.com

Dallas–Fort Worth Metroplex (DFW)

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ZERO-TOLERANCE POLICY

 

MS Black SUV LLC maintains a strict zero-tolerance policy regarding the use of alcohol, illegal drugs, or controlled substances by drivers while providing transportation services.

 

Any driver found in violation of this policy will be immediately removed from service.

 

WHEELCHAIR ACCESSIBLE VEHICLES

 

Wheelchair-accessible vehicles are available upon request.

 

Please contact MS Black SUV LLC at 469-685-8001 or4693011966 or muhmmad.sous@gmail.com or msblacksuv@gmail.com to arrange wheelchair-accessible transportation services.

 

COMPLAINTS

 

To file a complaint regarding transportation services, contact the City of Dallas by dialing 311 or 214-670-3111.

  

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